Customer Comments

Customers Comments

Hajj 2018

6th September 2018

My husband and I embarked on our trip of a lifetime with Hijaz Travels’s 5 star package, we have just returned and alhamdulillah the company exceeded our expectations.

Logistically managing so many hajjis seems an ordeal, but you managed to transfer and transport us efficiently and comfortably as required, and we were kept informed at all times. Sheikh Mahmudul Hassan was fantastic in his knowledge and delivery, may Allah swt reward him for all his efforts.

A few constructive comments, the food at both hotels was exceptional throughout, but repetitive. Also, the ziyarats were incredibly brief and sometimes not worth the time taken on the journey. Either spend more time or do not do the tour altogether, drive by ziyarats are not what we expect.

Brother Maqsood has been responding to my constant questions since January 2018, and continued to be equally helpful throughout the journey. I am thankful to you all for enabling my husband and i to complete our fifth pillar, i pray Allah accepts our hajj and rewards you all for your endeavours.

I have already recommended Hijaz Travel to friends and family for their Umrah and Hajj needs.

Finally, i would recommend a group picture to be taken of your hajjis at the start and end of their journey, i would have liked to have had that looking back in years to come.

May Allah swt bless you with more.

—Mrs Nilufar Miah


6th September 2018

It’s my first Hajj Alhamdulilah with my family there was 7 of us in total. During the days prior to us leaving Some of my family members had already been on hajj and they told me about some of the problems they had faced while on the journey. It’s fair to say I wasn’t looking forward to facing these problems myself… but Alhamdulilah I can say from the moment we got there until we left they were very well organised, it’s obvious they have been doing this for many many years.
Some of the best things are;
– They all travel with you the whole way! And I mean it, all the guys you see at the branch will be with you throughout the whole journey.
– Sheikh Hasan who is amazing will be with the group and provide answers to any questions and about 3-4 lectures are held to boost your imaan and to inform us about what to do each step of the journey.

Honestly thank you guys for organising this trip of a lifetime for me and my family

—Irfaan Farid

Great value for money

6th September 2018

My wife and I completed hajj this year with Hijaz Travel.

I have done hajj before with other tour operators (it was my wife’s first time) and I can say my wife and I were impressed with Hijaz Travel. Their service was outstanding and great value for money.

Our contacts were brothers Sunat, Maqsood and Tofayul who were helpful
and very approachable. Brother Sunat called us shortly after our return to UK to see how we were doing – a genuinely, thoughtful gesture from a true gentleman and it reflected the care shown by their team.

Hijaz Travel were organised and professional throughout, their hotels were around 5 minutes walk from both mosques, non-shifting packages (essential!) and they provided 2-3 meals daily (eating out can be a nightmare during busy meal times).

Al Shohada hotel in Makkah is an old 5* hotel just behind the Clock Tower. It is nice, clean and spacious with helpful staff and big breakfast and dinner buffets!

Zam Zam Pullman in Medina is a beautiful modern 5* hotel located at the front of Masjid Nabawi. It takes barely 5 minutes to get the entrance of our Prophets SAW tomb which was a huge bonus.

Mina is Mina – don’t expect luxuries but then again it’s a humbling experience and what hajj is about. Expect packed tents with air coolers. Majority tour operators occupy similar tents. Some operators may offer ‘VIP tents’ with A/C but personally I find them too cold and give rise to sore throat and other health issues.

Well done to the team at Hijaz Travel. May Allah SWT reward you immensely. No doubt I will recommend Hijaz Travel to my family and friends.

Tip: On 10th of Dhul Hijjah I recommend getting a taxi from
Makkah to Mina. It’s quicker and cost around 200 riyals (shared between 4 it’s about £10pp). Make sure they drop you off at the Slaughter House (Moassem) which is the closest point to the European tents – do not accept ‘Mina’ because they’ll drop you on the opposite side of Mina (near Jamarat) and it’s another 1hour walk from there!

—Dr Mohammed Zaman

Great experience

6th September 2018

Fantastic service I have no complaints to make. I wish Hijaj travel to succeed coming years.

—Yaminur rahman

Professional and efficent

6th September 2018

Alhamdulilah, we were both able to complete our Hajj safely. May Allah accept all our Hajj from us. We are satisfied with the service we had received from the Hijaz travels, and we want to thank them for their professionalism. May Allah provide them to serve future Hajis the way they have served us. Ameen
Kind Regards,
Mohammed Shahjahan Ahmed and Mrs Halima Ahmed.

—Mohammed Shahjahan Ahmed

Hajj 2018 - Outstanding Service all round

5th September 2018

Accommodation – Excellent as promised.. All shared 2/3/4 single beds in a room depending on package…. but hotel quality very
Food – Again Exceptional and caters for people of different taste and appetite.. Fish, Meat, Chicken, Veg and Dal all part of the diet. We
are all grateful for their complementary breakfast throughout the whole time of our stay… even though it was not included in
the package… that was an extremely kind and generous gesture from Hijaz. May Allah reward them for this effort.
Transport – Between Airport, Mina, Muzdalifa, Arafat, Ziyarah, Makka to Madina and lastly to airport on the way back… A lot of
transport and transfer to manage… Again exceptional good quality fully air-conditioned buses, comfortable journey in all
cases.. All the Hajis were well-informed and managed during these transfers.
Guide – Our spiritual guide was Sheikh Mahmudul Hasan who is a very knowlegable and learned scholar. He is very approachable,
available and willing to help with all queries. As a day to day aid, we had all the Hijaz staff who were incredibly helpful,
worked tirelessly to ensure we had a smooth and untroubled time there. They were available 24 hours.
Above all, the whole group of Hajis and Hijaz staff were guided and supervised by the very competent management team of Tofael Bhai, Sabbir Bhai, brother Maqsood and Gul Bhai… May Allah reward them for their sincere service to the Hajis… I shall recommend Hijaz Travel to all for their exceptional service and honoring their promises…

Jamil Ahmed Choudhury and the group

—Jamil Ahmed Choudhury

Hajj 2018

5th September 2018

went on a 5* 3 week Hajj package with Hijaz Travel and here is my experience
Hijaz travel offered an all inclusive non shifting package and they were spot on to their word. We arrived at Jeddah Airport and got through customs and immigration within 45 minutes which was impressive as from my previouse experience and feed back from others this process takes about 6 hours but we were in our hotel within 4 hours of landing. This gave us time to freshen up and perform our Umra.
There were regular seminars throughout our journey and step by step guidance provided by Sheikh Mahmudul Hasan who was available for advice and guidance.
The accomadation Al Shahoda was 5 minutes away from Haram situated directly behind the clock tower very nice hotel.
Catering breakfast and dinner was included in the package but Hijaz travel provided complimentary lunch throughout our journey. The food was of the highest standard and I must say I have not seen as many fish dishes as I seen on this tour along with other continental dishes.
The staff were very friendly and approachable and I have made few new friends having spent time with them whilst they were assisting us.
All transfers and transport was sorted out by the Hijaz team and organised in a very professional way. The team even managed to get transport on transfers where on the package is was not included which was a bonus as the other option was a long walk back to Mina which would have taken over an hour. During our stay in Makkah Hijaz travel staff had done so much to make the journey enjoyable and comfortable as possible.
When we went to Madina our accomadation was again no more than minutes walk directly in front of the Masjid with excellent hotel accomadation at the Pulman Zam Zam.
Overall I would recommend Hijaz Travel as they have provided a service which they offered on paper and have exceeded that.
Well done to all involved May Allah reward your team.
Atlas Iqbal

—Atlas Iqbal

Value for money

5th September 2018

I was really impressed with the way Hijaz Travels was well organised.. They explained to us each step of the way how to perform our hajj properly… We had no problems.. and if we had a question it was answered to the full.. I would recommend Hijaz Travels to everyone.. and inshallah will use them again in the future god willing

—Shamim Ahmef

Hajj 2018

5th September 2018

We went on Hajj as a family this year. I was very nervous not knowing what to expect. We were put at ease even before we left with a seminar and all throughout the journey we had more seminars and guidance. The sheikh’s seminars were very informative and brother Maqsood was always available to answer any queries we had. The team professionally handled every situation and their meticculous attention to detail was commendable. I would like to thank everybody at Hijaz for the smooth running of all the activities and for helping to make our Hajj a memorable one.

—Nashat Iqbal


5th September 2018

Assalamolaikom. Thanks Hijaz for everything, because Hijaz given me excellent service.

—Anwar Hossain Mozumder